Frequently Asked Questions

Frequently Asked Questions

What is cryo skincare?

Cryo skincare uses cold therapy to depuff, tighten pores, boost circulation and brighten your complexion. It's the same science used in professional cryotherapy clinics — now available at home with our EverStyles tools.

How do I use my ice facial tools?

Most tools are simple to use: fill with water and freeze (for ice bowls and contour cubes), or store in the freezer for 15–30 minutes before use (for cryo sticks and ice globes). Gently massage over clean skin in upward, outward motions for 1–5 minutes. Use morning or evening as part of your skincare routine.

How often should I use cryo skincare tools?

You can use most of our tools daily. For best results, we recommend using them every morning to depuff and wake up your skin, or after cleansing in the evening to boost product absorption.

Are your tools safe for sensitive skin?

Yes. All EverStyles tools are made from skin-safe materials including medical-grade silicone and food-grade stainless steel (Inox 304). Cold therapy is generally well-tolerated, but we recommend limiting sessions to 1–2 minutes if you have rosacea or very sensitive skin.

What is your shipping policy?

We offer free UK delivery on all orders over £30. Standard UK delivery takes 2–5 business days. International shipping is available and calculated at checkout. You’ll receive a tracking number once your order ships.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, return your item unused and in original packaging within 30 days for a full refund.

Do ice rollers actually work?

Yes — cold therapy has been scientifically shown to reduce inflammation, constrict blood vessels (reducing puffiness), boost lymphatic drainage, and temporarily tighten the appearance of pores. Consistent daily use delivers the best results.

How do I clean my cryo tools?

Rinse with warm water and mild soap after each use. Dry thoroughly before storing. Do not submerge electronic components (if applicable). Our stainless steel tools are rust-resistant and built for long-term daily use.

How can I contact customer support?

Visit our Contact Us page. We typically respond within 24 hours on business days. Please include your order number for faster assistance.